Delivery and Returns
Our US customer orders are now being serviced via our DC in New Jersey. We strive to process and ship your orders within 24 hours of order receipt.
Orders placed before 2.00pm (EST) will normally be fulfilled & dispatched on the same day, Monday to Friday.
Orders received after 2.00pm (EST) on Friday, will be processed for despatch on the following Monday
However, during the current pandemic, and during peak promotional periods, please note that our advertised fulfilment timelines may be longer, owing to physical distancing measures in place at our DC partner.
Augustinus Bader offers a choice of three shipping service levels, including FREE Standard Shipping on all orders.The express services and rates are dependant upon basket value & will be calculated & visible during checkout:
USA:Basket Value: $250+ spend:
| Shipping Method | Service Level | Days in Transit | Cost |
|---|---|---|---|
| Standard | Ground | 3-5 | Free |
| Express | 2 Day | 2 | Free |
| Overnight | Next Day | 1 | $19.95 |
Basket Value: $150+ spend:
| Shipping Method | Service Level | Days in Transit | Cost |
|---|---|---|---|
| Standard | Ground | 3-5 | Free |
| Express | 2 Day | 2 | $9.95 |
| Overnight | Next Day | 1 | $24.95 |
Basket Value: Less Than $150 spend:
| Shipping Method | Service Level | Days in Transit | Cost |
|---|---|---|---|
| Standard | Ground | 3-5 | Free |
| Express | 2 Day | 2 | $14.95 |
| Overnight | Next Day | 1 | $29.95 |
Our carrier partners are UPS & Fedex.Your order will be delivered Monday to Friday between the hours 8am-8pm.
At present, we are not able to deliver to P.O. Box, BFPO or Freight Forwarding addresses.
Please note that prices displayed are exclusive of all destination import duties, taxes and
Please note we only deliver to the US and Canada from our United States web store. For our New York and California customers a sales tax will apply as of May 26th 2020, see final prices at checkout. More information can be found on our Terms and Conditions page.
For other worldwide addresses please change your region from the menu at the top.
Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package.
Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.
We ship worldwide to all locations, excluding:
Brasil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Russia, Syria, India and Thailand
Below is the full list of locations we can deliver our products to, please note our courier cannot deliver to PO boxes or general delivery addresses.
If you have special shipping requirements or wish to ship in a country which is not listed above, additional charges might apply. For these requests, please contact our Customer Service team for more details.
All orders sent outside the EU are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply.
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.
We want you to be happy with your purchase from Augustinus Bader.
Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return.
Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.
All returns should be sent to:
Augustinus Bader (Customer Service Return)
Am Jägerhaus 1, 04158 Leipzig, Deutschland
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
We will contact you within 1-2 business days from receipt of package to confirm your return has been processed.
For additional information on returns, please contact us at contact@augustinusbader.com or via our contact us page.