Skip to content
Join the club
Customer care

Tell us about a skin reaction

We're sorry you've had a reaction. Please tell us what happened so our team can look into it. It takes about 5 minutes. We'll reply by email, usually within 2 working days.

Step 1 of 5About you
Where did you buy it?*
Step 2 of 5The product
If it came in a set, choose the product itself.
Printed on the base of the jar or bottle, or the end of the tube. A photo of it in step 5 helps too.
Step 3 of 5The reaction
What did you notice?* Tick all that apply
Where on your body did the reaction happen?*
Where did you apply the product?*
Is it still happening?*
How often, how much, and at which step of your routine.
Step 4 of 5Your skin and health
Please include the product name and brand. Write "None" if you weren't using anything else.
Have you reacted to skincare products before?*
Has anything else changed recently?* For example new medication, diet, travel, more sun than usual, or stress.
Are you taking any medication?*
Do you have any allergies?*
Have you seen a doctor about this?*
Step 5 of 5Photos and consent
Photos (optional, but they really help) Take them in daylight and show the affected area clearly. Add one of the batch number if you can. Up to 5 photos, JPG, PNG or HEIC, 10 MB each.

We keep this information private and only share it with the team looking into your report.