Delivery and Returns
Orders placed before 12.00 pm (GMT) will be dispatched on the same day, Monday to Friday:
UK & EUROPE: UPS Express, 1-2 business days, free
USA: UPS Express, 1-3 business days, free
ROW: UPS Express, 2-5 business days, free
Please note that prices displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country.
Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package.
Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.
If an order is undelivered because you were not available at the first delivery attempt, UPS driver will leave a calling card; UPS will re-attempt delivery again on two further occasions;
Following the 3rd and final attempt, UPS may deliver to your local “UPS Access” point if nearby, or the parcel will return to shipper.
In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly.
If an item is lost or if it arrives damaged, please notify our Customer Service team for immediate assistance.
Below is the full list of locations we can deliver our products to, please note our courier cannot deliver to PO boxes or general delivery addresses.
Antigua and Barbuda
British Virgin Islands
Cape Verde Islands
Central African Republic
Channel Islands (Guernsey)
Channel Islands (Jersey)
China, People's Republic of
Congo, Democratic Republic of
Côte d'Ivoire (Ivory Coast)
Ireland, Republic of
Ivory Coast (Côte d'Ivoire)
Kosrae (Micronesia, Federated States of)
Micronesia (Federated States of)
Nevis (St. Kitts)
Northern Mariana Islands
Papua New Guinea
Ponape (Micronesia, Federated States of)
Portugal (excluding Azores and Madeira)
Rota (Northern Mariana Islands)
Saipan (Northern Mariana Islands)
Spain (excluding Canary Islands, Ceuta and Melilla)
St. Christopher (St. Kitts)
St. Croix (US Virgin Islands)
St. John (US Virgin Islands)
St. Martin (Guadeloupe)
St. Thomas (US Virgin Islands)
St. Vincent and the Grenadines
Tinian (Northern Mariana Islands)
Tortola (British Virgin Islands)
Trinidad and Tobago
Truk (Micronesia, Federated States of)
Turks and Caicos Islands
Union Island (St. Vincent and the Grenadines)
United Arab Emirates
United Kingdom (England)
United Kingdom (Northern Ireland)
United Kingdom (Scotland)
United Kingdom (Wales)
Virgin Gorda (British Virgin Islands)
Wallis and Futuna Islands
West Bank (Gaza)
Yap (Micronesia, Federated States of)
Yemen, Republic of
If you have special shipping requirements or wish to ship in a country which is not listed above, additional charges might apply. For these requests, please contact our Customer Service team for more details.
All orders sent outside the EU are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply.
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.
We want you to be happy with your purchase from Augustinus Bader.
Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return.
Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.
All returns should be sent to:
Augustinus Bader (Customer Service Return)
7 the Old Laundry, Alexander Studios, Haydon Way, London SW11 1YF United Kingdom
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
We will contact you within 1-2 business days from receipt of package to confirm your return has been processed.
For additional information on returns, please contact us at firstname.lastname@example.org or via our contact us page.