Delivery and Returns

We offer FREE global shipping and all orders are shipped from Germany via UPS Express

Orders placed before 12.00 pm (GMT) will be dispatched on the same day, Monday to Friday. However, during the current pandemic, and during peak promotional periods, please note that our advertised fulfilment timelines may be longer, owing to physical distancing measures in place at our DC partner.

UK & EUROPE: UPS Express, 1-2 business days, free
CANADA, AUSTRALIA & ROW: UPS Express, 2-5 business days, free

Please note that prices displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country.

Taxes and Duties

All orders sent outside the EU are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.

UK & Brexit

All orders are shipped to our UK Customer on a DDP (Delivery Duty Paid) basis. There won't be any additional charges upon delivery.

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package. Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.

If an order is undelivered because you were not available at the first delivery attempt, UPS driver will leave a calling card; UPS will re-attempt delivery again on two further occasions; Following the 3rd and final attempt, UPS may deliver to your local “UPS Access” point if nearby, or the parcel will return to shipper.

In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly. If an item is lost or if it arrives damaged, please notify our Customer Service team for immediate assistance.

Locations

We ship worldwide to all locations, excluding:
Brasil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Russia, Syria, India and Thailand. Please note our courier cannot deliver to P.O. Box, BFPO or Freight Forwarding Addresses.

Below is the full list of locations we can deliver our products to, please note our courier cannot deliver to PO boxes or general delivery addresses.

Returns

We want you to be happy with your purchase from Augustinus Bader. Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return.

Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.

All returns should be sent to:

Augustinus Bader (Customer Service Return)
Am Jägerhaus 1, 04158 Leipzig, Deutschland

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. We will contact you within 1-2 business days from receipt of the package to confirm your return has been processed.

For additional information on returns, please contact us at contact@augustinusbader.com.