Delivery and Returns

Orders placed before 12.00 pm (GMT) will be dispatched on the same day, Monday to Friday:

UK & EUROPE: UPS Express, 1-2 business days, free

USA: UPS Express, 1-3 business days, free

ROW: UPS Express, 2-5 business days, free

Please note that prices displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country.

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package.

Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.

If an order is undelivered because you were not available at the first delivery attempt, UPS driver will leave a calling card; UPS will re-attempt delivery again on two further occasions;

Following the 3rd and final attempt, UPS may deliver to your local “UPS Access” point if nearby, or the parcel will return to shipper.
In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly.

If an item is lost or if it arrives damaged, please notify our Customer Service team for immediate assistance.

Locations

Below is the full list of locations we can deliver our products to, please note our courier cannot deliver to PO boxes or general delivery addresses.

A
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Azores
B
Bahamas
Bahrain
Barbados
Belarus (Byelorussia)
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia-Herzegovina
Botswana
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
C
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde Islands
Cayman Islands
Central African Republic
Ceuta
Chad
Channel Islands (Guernsey)
Channel Islands (Jersey)
Chile
China, People's Republic of
Colombia
Comoros
Congo (Brazzaville)
Congo, Democratic Republic of
Cook Islands
Costa Rica
Côte d'Ivoire (Ivory Coast)
Croatia
Curaçao
Cyprus
Czech Republic
D
Denmark
Djibouti
Dominica
Dominican Republic
E
East Timor
Ecuador
Egypt
El Salvador
England
Equatorial Guinea
Eritrea
Estonia
Ethiopia
F
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
G
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea Bissau
Guyana
H
Haiti
Honduras
Hong Kong
Hungary
I
Iceland
India
Indonesia
Iraq
Ireland, Republic of
Israel
Italy
Ivory Coast (Côte d'Ivoire)
J
Jamaica
Japan
Jordan
K
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kosrae (Micronesia, Federated States of)
Kuwait
Kyrgyzstan
L
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
M
Macau
Macedonia (FYROM)
Madagascar
Madeira
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Melilla
Mexico
Micronesia (Federated States of)
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
N
Namibia
Nepal
Netherlands (Holland)
Nevis (St. Kitts)
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Northern Ireland
Northern Mariana Islands
Norway
O
Oman
P
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Ponape (Micronesia, Federated States of)
Portugal (excluding Azores and Madeira)
Puerto Rico
Qatar
R
Reunion
Romania
Rota (Northern Mariana Islands)
Russia
Rwanda
S
Saipan (Northern Mariana Islands)
Samoa
San Marino
Sapa
Saudi Arabia
Scotland
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovak Republic
Slovenia
Solomon Islands
South Africa
Spain (excluding Canary Islands, Ceuta and Melilla)
Sri Lanka
St. Barthelemy
St. Christopher (St. Kitts)
St. Croix (US Virgin Islands)
St. Eustatius
St. John (US Virgin Islands)
St. Lucia
St. Maarten
St. Martin (Guadeloupe)
St. Thomas (US Virgin Islands)
St. Vincent and the Grenadines
Suriname
Swaziland
Sweden
Switzerland
T
Tahiti
Taiwan
Tajikistan
Tanzania
Tinian (Northern Mariana Islands)
Togo
Tonga
Tortola (British Virgin Islands)
Trinidad and Tobago
Truk (Micronesia, Federated States of)
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
U
Uganda
Ukraine
Union Island (St. Vincent and the Grenadines)
United Arab Emirates
United Kingdom (England)
United Kingdom (Northern Ireland)
United Kingdom (Scotland)
United Kingdom (Wales)
United States
Uruguay
Uzbekistan
V
Vanuatu
Venezuela
Vietnam
Virgin Gorda (British Virgin Islands)
W
Wales
Wallis and Futuna Islands
West Bank (Gaza)
Y
Yap (Micronesia, Federated States of)
Yemen, Republic of
Z
Zambia
Zimbabwe

Taxes and Duties

If you have special shipping requirements or wish to ship in a country which is not listed above, additional charges might apply. For these requests, please contact our Customer Service team for more details.

All orders sent outside the EU are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.

Returns

We want you to be happy with your purchase from Augustinus Bader.

Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return.

Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.

All returns should be sent to:

Augustinus Bader (Customer Service Return)
Unit 2.02, 411-413 Oxford Street, London, United Kingdom W1C 2PE

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

We will contact you within 1-2 business days from receipt of package to confirm your return has been processed.

For additional information on returns, please contact us at contact@augustinusbader.com or via our contact us page.