Delivery and Returns

UK Delivery Options & Charges

We offer Free UK Standard Delivery when you spend over £60


We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge.


All orders are being serviced via our Distribution Centre in the UK.


We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. The cut-off for next day delivery is 12:00 p.m.


In peak periods, next-day delivery may not be possible.


Please allow for additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email, which will include the shipment tracking number for your reference.


All orders are shipped via DPD.


DELIVERY FEES:


  • Orders over £60 will receive FREE standard delivery.


  • Orders below £60 will incur a delivery fee of £5.95.


EU Delivery Options & Charges

We offer Free EU Standard Delivery when you spend over 120€


We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge.


All orders are being serviced via our Distribution Centre in the Netherlands.


We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. 


Please allow for additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email, which will include the shipment tracking number for your reference. 


All orders are shipped via UPS Express.


DELIVERY FEES:


  • Orders over 120€ will receive FREE standard delivery
  • Orders between 70€ - 120€ will incur a delivery fee of 6.95€
  • Orders below 70€ will incur a delivery fee of 9.95€


US Delivery Options & Charges

We offer Free Standard Delivery when you spend over $75


We offer Free Express Delivery when you spend over $250


We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge.


Our US customer orders are being serviced via our DC in New Jersey.


We strive to process and ship orders within 24 hours of order receipt. Orders placed before 2:00 p.m. (EST) will normally be fulfilled and dispatched on the same day, Monday to Friday (excluding bank holidays).

Orders received after 2:00 p.m. (EST) on Friday, will be processed for dispatch on the following Monday.

All orders are shipped via FedEx, Augustinus Bader offers a choice of three shipping service levels, which are dependent upon basket value and will be calculated and visible during checkout:


STANDARD SHIPPING:


  • Orders over $75 will qualify for FREE STANDARD delivery. Orders below $75 will incur a delivery fee of $7.95


EXPRESS SHIPPING:


  • Orders over $250 will qualify for FREE EXPRESS delivery.


  • Orders between $150 and $250 will incur a delivery fee of $9.95 for EXPRESS delivery


  • Orders below $150 will incur a delivery fee of $14.95 for EXPRESS delivery


Your order will be delivered Monday to Friday between the hours of 8:00 a.m.- 8:00 p.m., with a signature required.


At present, we are not able to deliver to P.O. Box, BFPO or Freight Forwarding addresses.

Please note we only deliver to the US from our United States web store.


Sales Taxes, Products and Shipping:


We are required by law to collect state sales tax on orders being shipped to the following states - CA, NY (starting 5/26/20), CT, IL, VA (starting 7/3/20), NJ (starting 7/26/20), KS (starting 11/11/20), GA, NC (starting 4/9/21), MD, MA, MN, OH and PA (5/5/21), CO and WA (starting 5/28/21), HI, IN, KY, NV, SC, TN, TX, UT (starting 10/1/21). Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us at contact@augustinusbader.com.


Canada Delivery Options & Charges

We offer Free Standard Delivery when you spend over CAD $275


We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge.


All orders are being serviced via our Distribution Centre in the UK.


We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. 


Please allow for additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email, which will include the shipment tracking number for your reference. 


All orders are shipped via DHL Express. 


Please note that customs, duties and local taxes may apply to the order. Any customs, duties and local taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Please note that the prices displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country.


DELIVERY FEES:


  • Orders over CAD $275 will qualify for FREE standard delivery.


  • Orders below CAD $275 will incur a delivery fee of CAD $14.95.
Australia Delivery Options & Charges

We offer Free Standard Delivery when you spend over AUD $350


We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge.


All orders are being serviced via our Distribution Centre in the UK.


We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. 

Please allow for additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email, which will include the shipment tracking number for your reference. 


All orders are shipped via DHL Express.


When shipping to Australia, please note that items valued at AUD1000 or less typically incur no additional duties, taxes, or charges at customs. To help you avoid unexpected fees, we recommend splitting your order if it exceeds this value.If your order exceeds the AUD1000 value threshold, it may be subject to duties, taxes, or charges at customs. These fees are typically determined by the customs authorities and are the responsibility of the recipient.


DELIVERY FEES:


  • Orders over AUD $350 will qualify for FREE standard delivery


  • Orders over AUD $200 will incur a delivery fee of AUD $14.95


  • Orders below AUD $200 will incur a delivery fee of AUD $19.95


Worldwide Delivery Options & Charges

We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. 


Please allow for additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email, which will include the shipment tracking number for your reference. 


All orders are shipped via DHL Express. 


Delivery fees vary. Please see the full conditions below.


We offer free standard delivery on all auto-replenish orders. Your subscription will always be delivered free of charge.


SINGAPORE: Orders of $249.99 and over will receive FREE standard delivery. Orders below $200 will incur a delivery fee of $14.95


NEW ZEALAND, UAE, JAPAN & HONG KONG: Orders of $250 and over will receive FREE standard delivery. Orders below $250 will incur a delivery fee of $14.95 


ALL OTHER COUNTRIES: Orders of $250 and over will receive FREE standard delivery. Orders below $250 will incur a delivery fee of $19.95 


We do not ship to Brazil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Russia, Syria, India and Thailand. Please note our courier cannot deliver to P.O. Box, BFPO or Freight Forwarding Addresses.


Please note that prices displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country.


Taxes and Duties

All orders sent outside the EU are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties.


As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package. Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery.


If an order is undelivered because you were not available at the first delivery attempt, UPS driver will leave a calling card; UPS will re-attempt delivery again on two further occasions; Following the 3rd and final attempt, UPS may deliver to your local “UPS Access” point if nearby, or the parcel will return to shipper.


In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly. If an item is lost or if it arrives damaged, please notify our Customer Service team for immediate assistance.

Locations

We ship worldwide to all locations, excluding:

Brasil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Russia, Syria, India and Thailand. Please note our courier cannot deliver to P.O. Box, BFPO or Freight Forwarding Addresses.

Returns

We want you to be happy with your purchase from Augustinus Bader. Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return.


Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.


All UK, Canada, Australia and ROW returns should be sent to:


ILG Units 1,

International Logistics Group Ltd,

3 Polar Dr,

Salfords,

Horley,

Redhill

RH1 5HW


For Europe returns should be sent to:


Bergen Logistics

De Amert 445,

5462 GH Veghel

Netherlands


Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. We will contact you within 1-2 business days from receipt of the package to confirm your return has been processed.


For additional information on returns, please contact us at contact@augustinusbader.com.