IMPORTANT UPDATE

Exciting Changes to Auto-Replenish

We’ve enhanced your Auto-Replenishment experience with seamless order merging, one-time product additions, expanded switch options and increased flexibility. Find out more below.

Frequently Asked Questions

Frequently Asked Questions

How do merged Auto-Replenishment orders work?

Orders will automatically merge if they fall within 5 days of each other, as long as the billing and shipping details are the same.


You can also manually merge your orders by adjusting their dates so they coincide. Find out how.


Please note that orders do not need to merge every time. For instance, if you have one product on an 8-week schedule and another on a 4-week schedule, they might only combine every other order.


On your dashboard, orders are grouped together and reflect a single delivery package when merged.


Can I still pause my Auto-Replenishment order?

The “pause” function is no longer available; however, you can skip an Auto-Replenishment order after completing a minimum of 3 cycles. Skipping an order effectively serves as a pause, postponing it by the same interval as your regular replenishment schedule. For example, if you are on a 4-week schedule, skipping an order will push it back another 4 weeks from its original due date.


You can adjust this option at any time through your dashboard. Find out how.

Can I switch between products without cancelling my order?

Yes, you can switch between products within the same category without canceling your order. Here are the interchangeable products for each category:


Serums: The Serum Nomad (30ml or 50ml) or Complete Set (30ml), The Retinol Serum 30ml or 50ml

Shampoo: The Rich Shampoo, The Shampoo

Conditioner: The Rich Conditioner, The Conditioner

Moisturizers (50/100ml):The Rich Cream & The Cream (50 or 100ml), The Ultimate Soothing Cream (Refill/Complete Set)

Moisturizers (30ml): The Rich Cream 30ml, The Cream 30ml, The Light Cream

The Eye Cream: The Eye Cream (Nomad Refill /Complete Set)

Cleansers: The Cream Cleansing Gel, The Foaming Cleanser, The Cleansing Balm

The Hair Supplements (US): Full Set/ Refill

Body: The Body Oil, The Body Cream, The Body Lotion

The Face Mask: The Complete Set, The Refill


Simply navigate to the 'Orders and Replenishments' section in your account to make the switch. Find out how.

Can I reactivate my cancelled/paused Auto-Replenishment?

The “pause” function is no longer available; however, you can skip an Auto-Replenishment order after completing a minimum of 3 cycles. Skipping an order effectively serves as a pause, postponing it by the same interval as your regular replenishment schedule. For example, if you are on a 4-week schedule, skipping an order will push it back another 4 weeks from its original due date.


 You can adjust this option at any time through your dashboard.


Auto-replenish orders which were previously paused will show as cancelled in your account dashboard. However, you can now quickly and easily re-activate any cancelled Auto-Replenish order. Find out how.

Can I add a single product to my upcoming Auto-Replenishment order?

Yes, you can add a product as a one-time addition to your upcoming auto-replenishment order. Simply log in and visit the product page for your desired item, then look for the option to add it to your next auto-replenishment order. You can add as many one-off items as you would like. Find out how.


If you change your mind, you can easily remove these items within your auto-replenishment dashboard. This eco-friendly feature also helps you save on delivery costs.

How do deluxe samples work with Auto-Replenishment orders?

Deluxe sample/s will be automatically added to your Auto-Replenishment orders. Please note that you cannot choose the samples, these will be added based on stock availability at the time of your order.

Can I skip an Auto-Replenishment order?

Yes, you can skip an Auto-Replenishment order, once you have completed a minimum of 3 cycles, you have the option to skip upcoming orders.


Skipping an order postpones it by the same interval as your regular replenishment schedule. For example, if you are on a 4-week schedule, skipping an order will push it back another 4 weeks from its original due date.



You can adjust this option at any time through your dashboard. Find out how.

What if I have another question?

You can find more Auto-Replenishment FAQs on our dashboard here.


If you still have a question, simply get in touch with our customer services team by emailing contact@augustinusbader.com.


1. Order Merging
New Auto-Replenishment Features

1. Order Merging

We've introduced a new feature to automatically merge any auto-replenishment orders due to be shipped within the same 5-day window (provided the billing and shipping details match). This means fewer packages, less hassle, and a more streamlined process. You can also manually adjust your order dates to align and merge them yourself.

2. One-Time Additions

2. One-Time Additions

Enhance your next auto-replenishment with one-off products. Whether you need a quick restock of your favorite lip balm or want to try something new, simply visit the product page when logged in and look for the option to add it to your next auto-replenishment order. This eco-friendly feature also helps you save on delivery costs.

3. Product Switch Options

3. Product Switch Options

Our improved product switch options allow you to easily swap any subscribed product for another within the same category, for instance, switching from The Cream to The Light Cream. This flexibility helps you tailor your subscriptions to your skin's seasonal needs, ensuring you always have the right products at the right time.

4. Full Flexibility

4. Full Flexibility

With our new flexibility features, you can now break down your auto-replenishments and manage items individually. Need one product sooner? Generate a single item or a full order as needed. Adjust quantities and even reactivate previously cancelled auto-replenishments.

5. Easy Order Skipping

5. Easy Order Skipping

Going on a trip or simply overstocked? No problem! Our new skip feature allows you to pause your cycle effortlessly. If you’re on a 4-week schedule and need to skip an order, it will simply push back to the next scheduled date.

Shop Replenish

Choose “replenish” while shopping throughout the site, or simply Quick Shop your favorites below. Use our prompted tools to confirm your preferences and customize your experience. We will take care of the rest.

Rich moisturizer for normal to dry skin
From CA$130.00
Light moisturizer for combination to oily skin
From CA$130.00
New
Silky, rich, fast-absorbing texture for instant benefits
From CA$125.00
Clean Science. Powered by TFC8®
CA$125.00