Conditions d’utilisation du Site Web

Dernière mise à jour le 5 mars 2021

Ce site web (ci-après « le Site Web ») est publié par la société ASC Regenity Ltd (propriétaire de la marque Augustinus Bader®), constituée au Royaume-Uni, immatriculée sous le numéro 10523270, ayant son siège social à Unit 2.02, 411-413 Oxford Street, Londres, Royaume-Uni W1C 2PE.

L’accès au Site Web et l’utilisation de son contenu sont sujets aux conditions exposées ci-dessous. En accédant au Site Web, le visiteur est réputé avoir accepté de façon irrévocable les présents termes et conditions d’utilisation et s’être engagé à les respecter. Si le visiteur n’accepte pas ces conditions, son seul recours est de cesser d’utiliser le Site Web. Les conditions d’utilisation du Site Web sont intégrées aux Conditions Générales d’ASC Regenity Ltd, disponible à l’adresse : ici.

Accessibilité

Veuillez consulter notre déclaration sur l’accessibilité exposée ici. Si vous rencontrez des difficultés pour accéder au Site Web, veuillez contacter notre équipe du service client à l’adresse : contact@augustinusbader.com, du Lundi au Vendredi, de 9h30 à 17h30.

Compte client

Vous pouvez utiliser le Site Web sans créer un compte mais pour bénéficier de tous les avantages du Site Web, vous devez vous inscrire et créer un compte client. Votre compte est réservé à votre usage personnel uniquement et vous ne devez pas autoriser d’autres utilisateurs à s’en servir. Toutes vos informations personnelles nécessaires à l’enregistrement doivent être véridiques. Par conséquent, vous ne devez pas utiliser de pseudonyme ou quelconque moyen qui dissimulerait votre véritable identité. Vous êtes responsable de la sécurité de votre mot de passe et serez déclaré(e) seul responsable de toute utilisation autorisée ou non sous ce mot de passe.

Droits de propriété intellectuelle

Ce Site Web et tous les supports, textes, codes, contenus, logiciels, graphiques, photographies, illustrations, œuvres d’art, formats, fichiers, dispositifs et liens qu’il contient ou qui y sont liés (désignés ensemble comme « le Contenu ») sont protégés par des droits d’auteur, des marques commerciales et d’autres droits de propriété intellectuelle détenus par ASC Regenity Ltd.

Quiconque accède à ce Site Web est autorisé à en consulter toute partie pour son usage privé et personnel. Toutefois, le contenu ne doit pas être utilisé ou reproduit (en tout ou partie) à d’autres fins, y compris, par exemple, sur ou en relation avec tout autre site web ou publication, ou pour un gain commercial direct.

L’achat de produits

Nos produits sont vendus via la section e-commerce du Site Web disponible seulement dans certains pays, comme indiqué plus en détail sur le Site. Les contrats de fourniture de Produits ou services conclus via le Site Web sont régis par les Conditions générales de vente mentionnées ci-dessus.

Tout achat en dehors de ces points de vente se fait entièrement aux risques de l’acheteur, notamment en ce qui concerne l’authenticité de tels Produits achetés.

Exactitude des informations

Sous réserve des conditions ci-dessous, ASC Regenity prend des mesures pour s’assurer que les informations accessibles via le Site Web sont exactes et à jour, mais ne peut donner aucune garantie quant à l’exactitude, l’actualité ou l’exhaustivité de toute information ou support y figurant. ASC Regenity se réserve le droit de corriger le contenu du Site Web à tout moment, sans préavis et sans que cela engage sa responsabilité.

Notre responsabilité

ASC Regenity ne peut être tenu responsable en cas :

  • D’inexactitude ou d’omission concernant les informations ou le matériel fournis sur le Site Web par un tiers ;
  • D’incapacité d’accéder au Site Web du fait d’une action ou du comportement d’un tiers.

Le visiteur reconnaît par la présente que l’accès au Site Web peut être interrompu à tout moment par ASC Regenity pour cause de maintenance, de sécurité, ou toute autre raison technique. ASC Regenity ne sera pas tenu responsable si pour quelque raison que ce soit, le Site Web est inaccessible à un moment ou une période donnée.

A l’exception de la responsabilité que ASC Regenity ne peut restreindre ou exclure, en vertu d’une disposition légale, ASC Regenity ne sera pas tenu responsable envers les visiteurs du Site Web ou tout tiers en cas de dommage direct, spécial, indirect, consécutif ou incident, d’un manque à gagner ou tout autre dommage de quelque nature que ce soit, qu’il soit fondé sur une garantie, un contrat, un délit, une négligence ou autre, même si ASC Regenity a été avisé de la possibilité de tels dommages, qu’ils résultent de l’accès au Site Web, de l’incapacité d’accéder au Site Web, ou de toute information ou matériel fourni directement ou indirectement par l’intermédiaire du Site Web ou autrement. Cela n’affecte en rien la responsabilité d’ASC Regenity en cas de fraude ou décès ou dommage corporel résultant d’une négligence de sa part.

Modification des conditions d’utilisation du Site Web

ASC Regenity informe par la présente les visiteurs que ces conditions d’utilisation du Site Web peuvent être modifiées à tout moment, et que ces modifications s’appliquent à toute connexion ultérieure au Site Web. Dès lors qu’elles sont publiées sur le Site, chaque visiteur qui accède au Site Web est réputé avoir accepté ces modifications sans réserve. Il incombe donc au visiteur de lire ces conditions d’utilisation du Site Web avant de naviguer sur le Site Web.

Droit applicable et tribunaux compétents

Les présentes conditions d’utilisation du Site Web sont régies par le droit français, sans préjudice de l’application des dispositions impératives du droit de votre pays de résidence.

Toute plainte liée ou en relation avec l’utilisation du Site Web est soumise aux tribunaux compétents dans le pays de résidence du visiteur. Le visiteur peut également recourir à la médiation par l’intermédiaire des commissions locales de consommateurs ou à tout autre mode alternatif de résolution des litiges.

2. Order and acceptance

2.1 To be eligible to place an order, you declare that:

  • you are at least 18 years of age, and
  • you are acting as a consumer, and
  • you are placing an order for your personal and domestic use only, and
  • you provide and maintain a valid postal and email addresses.

Orders for Goods are placed through our Website. On exceptional circumstances, at the Customer Service’s discretion, some orders may be placed by phone.

Information on Goods sold via our Website is available, with product descriptions on our Website. The product description includes the main characteristics of the Good, especially its availability, composition, fitness for purpose, usage, quantity, specification and results to be expected from its use. The choice of a Good is made under your sole responsibility.

We may revise and/or upgrade our Goods or formulas offered on the Website, at any time, without prior notice. Therefore, some Goods may become unavailable without notice. We shall have no liability of any kind if a Good is no longer available or removed from sale.

2.2 In order to place your order, you can either create a dedicated account on the Website by filling out an order form with a minimum of required personal information (which will allow you to collect fidelity points, to follow the process of your order, to check your purchase history, etc.) or merely fill in the necessary information for the process of your order and its delivery.

2.3 Then, you need to add the selected Goods in your basket. Availability of the Goods is indicated on the Website. In case of unavailability of Goods, these will be clearly marked as such on our Website, you can register your email address to be informed of its availability. In such a case, we will update you on the availability of the unavailable Goods ordered via email and you will be given the opportunity to pre-order such Goods.

2.4 Before you submit your order, you will be given the opportunity to review your selection, check the total price (including VAT) of your order and correct any input errors. Then, you will be invited to accept the Conditions by ticking the box provided for this purpose and to proceed to the payment according to the provisions here-under detailed. In the event prolonged inactivity causes your connection to our Website to fail, your selection of Goods may be lost. In such case, you will need to re-enter your selection.

2.5 The sale will only be binding on us once we have sent you a confirmation email detailing your order and confirming your payment. Your order is final and cannot be neither modified nor canceled.

2.6 These are limited circumstances under which we retain the right to refuse your order and to cancel it:

  • if you are in breach of the present Conditions,
  • if the Website has experienced a stock error and the Goods ordered are not available for sale,
  • if we consider, at our sole discretion, that the quantities ordered are unreasonable for a natural person using the Goods for personal consumption,
  • if we have or had a dispute relating to the payment of a previous order, In such a case, you order will be fully reimbursed.

2.7 When visiting our Website, you will be responsible for paying any costs of connection to our Website if any.

2.8 The contract for supply of Goods ("Contract") will be formed when we have accepted your order and verified your payment, by sending you the confirmation email.

3. Price

3.1 The price of the Goods you order will be the ones displayed on the Website before you confirm your order. All prices are, depending on your place of purchase, in US Dollars ($), Pounds sterling (£), Euros (€) and inclusive of the applicable local taxes. The UPS Worldwide Express Saver service is complimentary for all locations listed in Section 2 of our FAQs: shipping.

3.2 In some countries, additional local import charges and/or duties may apply. Please note that prices of the Goods displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country. If you choose such a DAP (Delivery At Place) destination, as the recipient, you will be liable for the payment of all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to estimate the amount this may be as these charges are handled by each government.

3.3 In case you have been invoiced, by error, a higher amount than the actual price of the Goods, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you decide to cancel the Contract, we will refund or re-credit you fully.

4. Payment

4.1 You must pay for the Goods, in full, at the moment you place your order, by one of the secure payment means listed here-under, and according to the Conditions. Payment shall be made in the currency applicable to your place of purchase. We accept Visa, MasterCard, American Express, Maestro and all other major credit cards. We also accept Apple Pay, Android Pay and PayPal. When selecting this last option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now' The name of the account holder must match the name of the person placing the order. International bank transfers and cash transfers are will not accepted.

4.2 To confirm the payment and in order to counter Internet fraud, you will be redirected to the website of our secure payment partner, Braintree, which will be responsible for holding and automated handling in a secure environment the information relating to each order, including bank card details.

Braintree is also responsible for putting in place a screening system to deter credit card fraud. As a result, your personal data (including name, email address, delivery details, telephone number, details of the order placed, credit card details) will be disclosed and used by Braintree exclusively for the purposes of providing fraud screening services to us and to its own customers. On our side, we do not keep any credit card details in relation to your payment.

We reserve the right to put in place additional/other payment security system(s) from time to time.

4.3 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process with your card issuer bank, through a PCI secure route, facilitated via Braintree. By accepting these Conditions, you consent to such checks being made.

All information provided by you for the purpose of your order will be treated securely and strictly in accordance with all applicable regulation on protection of personal data and with our Privacy policy.

4.4 In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the order will be cancelled immediately, no Contract will be formed, and you will be notified by email.

4.5 Payment is irrevocable.

5. Delivery

5.1 Once the Contract has been regularly formed after confirmation of, the Goods you ordered will be delivered in accordance with the delivery method you opted for to the address which you gave to us when you place your order. You will receive an email to inform you that the Goods have been dispatched. You will also be able to follow the process of your order on your dedicated account. Please note that deliveries are not made to PO Box addresses or to general delivery/poste restante addresses, to stores or to retailers. There is no Click and Collect delivery option.

5.2 In times of normal sanitary conditions, orders placed before 12.00 pm (GMT) will be dispatched on the same day, Monday to Friday.

Indicative delivery times are as follows:
UK & EUROPE: UPS Express, 1-2 business days,
USA: UPS Express, 1-3 business days,
ROW: UPS Express, 2-5 business days,
Please note that the delivery times are for information only. We will not be responsible for any delays, nor for any loss or damage suffered by you because of such delay.

5.3 By principle, delivery is free of charge. However, on an exceptional basis, especially in case of specific requests from you or when the amount of your order is lower than the delivery costs, we may decide to apply reasonable delivery fees.

5.4 If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our Customer Service team in order to arrange an alternative delivery date to collect the Goods, or you will be contacted by our courier.

In case we are not able to deliver you the Goods after three attempts, the Contract will be canceled and the order will be reimbursed to you.

5.5 In the case of a gift, you may arrange for Goods to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of condition 5.1 above.

5.6 Ownership of the Goods and the risk for damage to the Goods passes to you when you take physical possession of the Goods.

5.7 If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note the details on the delivery note, keep any relevant evidence (photos in particular) and contact the Customer Service team according to the process of Section 7 below.

5.8 A paper copy of your invoice will be added to your parcel.

6. Liability

6.1 We warrants that the Goods sold on the Website comply with the European regulation in force and shall be of satisfactory quality and quantity as ordered, fit for their purpose and correspond to their essential characteristics on the Website.

6.2 Therefore, the Goods benefit, automatically and without additional payment, independently of the withdrawal right, of:

  • the warranty of conformity for Goods that are apparently defective, damaged, soiled or do not correspond to the order, during a period of two years from the delivery of the Good, and
  • the warranty against hidden defects resulting from a material, design or manufacturing defect affecting the Goods and making them unfit for use, during a period of two years from the discovery of the defect.

6.3 In order to enforce your rights, you shall follow the process detailed in Section 7. Please note that our warranty will be strictly limited to the replacement or reimbursement of the non-conforming or defective Goods.

6.4We will never be liable in the following cases:

  • Non-compliance with the legislation of the country in which the Goods are delivered,
  • In the event of misuse, use for professional purposes, negligence or lack of precaution from you,
  • Failure to deliver the Goods because of having provided a wrong delivery address or failure to notify us a change of address,
  • Interruptions of service or delays for maintenance, security or any other technical reasons,
  • Malware or virus that may occur on the Website and which may cause harm to your system,
  • Force majeure cases as usually defined by local courts.

6.5 On the contrary, we do not exclude or limit in any way our liability for:

  • death or personal injury caused by our Goods, our negligence or the negligence of our employees, agents or subcontractors.
  • fraud or fraudulent misrepresentation.
  • any liability which cannot be limited or excluded by applicable laws.
7. Warranty - Exchange of Goods – Withdrawal right

7.1. When you buy Goods from our Website, you benefit from several rights:

  • If the Goods are defective, damaged, soiled, unfit for their use, lost in transit or do not correspond to the order, you will be able to claim a refund or replacement free of charge (including costs of re-delivery) from us,
  • If you wish to receive another Good instead, you are able to exchange the Good delivered,
  • If you have simply changed your mind, you benefit from a withdrawal right.
  • 7.2 In any case, within 28 calendar days following the date of delivery / collection of the Goods, you must contact us, give details of your order number, the Goods ordered, their delivery and (where appropriate) the defaults affecting the Goods.

    In case of exercise of your withdrawal right, you shall fill in the withdrawal form available at [link] and send it back to us either online or in hard copy by post, at your convenience, at the relevant addresses mentioned at the beginning of the Conditions.

    7.3 Please note that in case of return for fault/ defect/ skin reaction, we will provide you prepaid return labels for DHL so that you can arrange a DHL collection. If you do not permit collection of the Goods by DHL within a reasonable time after notifying us of your decision to exercise your withdrawal right, we may charge you a sum not exceeding the direct cost of recovering those Goods.

    In other return situations (exchange and withdrawal right), you will be responsible for choosing your preferred courier and for paying the return costs. In such a case, we recommend that you use a tracked service and retain proof of return.

    No returns or exchanges are allowed in stores or retailers.

    7.4 Goods shall be returned in their original packaging, complete with any labels, notices, protective covers and boxes, especially the crystal film covering the box must still be sealed, all together with the original invoice.

    7.5 Upon reception of the Goods in perfect conditions, we will proceed to your refund or exchange, according to your choice, within a maximum delay of 14 days.

    No new delivery (in case of exchange) nor reimbursement can take place until we have received the returned Goods from you.

    No exchange or reimbursement will be made for Goods that are returned by the Customer incomplete, damaged or soiled.

    7.6 In the event that Goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be refunded. Any additional payment will be debited via your chosen payment method. Please note that you will not be permitted to exchange Goods which you have received as a result of the completion of a prior exchange.

    8. Intellectual property rights

    8.1. The content of the Website as well as "AUGUSTINUS BADER®" trademark and all trademarks, whether they are figurative or not, and all other marks, illustrations, images, and logos which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of either Pr. Augustinus Bader, or ASC REGENITY Ltd, as presented herein.

    8.2. Any reproduction, whether complete or partial, modification or use of its content, these marks, illustrations, images and logos, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as in any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo and may constitute a counterfeiting offence

    9. Use of your information

    9.1The holding and using of personal information provided to ASC Regenity Ltd or any other company of the ASC Group of companies is governed by the Privacy Policy posted on the Website and which is part of these Conditions. Please read carefully this Privacy Policy to understand how we use and protect the information that you provide to us. By placing an order on the Website, you consent to the collection, use and transfer of your information under the terms of the Privacy Policy.

    9.2 All comments, queries or requests relating to our use of your information are welcome and should be sent to us by email using our contact form or the contact details provided below.

    9.3 We are particularly mindful to ensure appropriate protection and security of our Information Systems.

    10. Governing law

    10.1 The Contract and any dispute or claim arising out of or in connection with it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with French law, without prejudice to the application of the mandatory provisions of the law of your country of residence.

    10.2 All disputes related to these Conditions will be submitted to the competent courts of your country of residence. Nevertheless, please note that to solve any dispute with us, you are also allowed to refer to mediation thanks to your relevant local Consumer Commission or any other alternative dispute resolution method.

    11. General

    11.1 These Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.

    11.2 Any omission or error in any sales literature, or in any advertisement whether in newspapers, magazines, on the Internet or otherwise or in any invoice or other document issued by us may be corrected by us without liability.

    Intellectual property rights

    This Website and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, devices and links contained in it or linked to it (together « Content ») are protected by copyrights, trademarks and other intellectual property rights owned by or licensed to, ASC Regenity Ltd.

    Anyone accessing this Website is entitled to view any part of it for private and personal use. However, Content must not be used or reproduced (in whole or in part) for any other purpose including, without limitation, on or in connection with any other Website or publication, or for direct commercial gain.

    Buying goods

    Our Goods are sold exclusively through the e-commerce section of the Website available solely within certain countries as further detailed on the Website. Contracts for the supply of Goods or services formed through the Website are governed by separate Terms and Conditions of sale.

    Any purchase outside of these points of sale is entirely at the purchaser’s risk, in particular with regard to the authenticity of any such purchased items.

    Accuracy

    Subject to the terms below, ASC Regenity takes steps to ensure that the information accessed via the Website is accurate and up-to-date but can give no guarantee or warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. ASC Regenity reserves the right to correct the Website content at any time without prior notice and without liability.

    Our liability

    ASC Regenity cannot be held liable for:

    Any inaccuracy or omission in respect of the information or material provided on the Website by a third party;

    Any inability to access the Website due to any third party act or action.

    The visitor hereby acknowledges that access to the Website may be interrupted at any time by ASC Regenity for maintenance, security, or any other technical reason. ASC Regenity will not be liable if for any reason the Website is unavailable at any time or for any period.

    Save for liability which ASC Regenity cannot by law restrict or exclude, ASC Regenity shall have no liability to visitors to the Website or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort, negligence or otherwise, even where ASC Regenity has been advised of the possibility of the same whether resulting from access to the Website, inability to access the Website or any information or material directly or indirectly provided through the Website or otherwise. This does not affect any liability of ASC Regenity for fraud or for death or personal injury arising from its negligence.

    Modifications to Website terms of use

    ASC Regenity hereby informs visitors that these Website Terms of Use may be modified at any time. As soon as they are displayed online, each visitor who accesses the Website is deemed to have accepted these modifications without restriction. It is therefore the visitor’s responsibility to read these Website Terms of Use prior to browsing the Website.

    ASC Regenity hereby informs visitors that these Website Terms of Use may be modified at any time. As soon as they are displayed online, each visitor who accesses the Website is deemed to have accepted these modifications without restriction. It is therefore the visitor’s responsibility to read these Website Terms of Use prior to browsing the Website.

    Governing law and jurisdiction

    These Website Terms of Use are governed by UK law save in relation to the provision and use of personal information where the Data Protection Act 1998 will also apply. The Courts of England and Wales shall have sole jurisdiction over any claim related to or in connection with the use of this Website.