Klarna FAQ US

Pay later in 4 instalments with Klarna. No fees, no interest.

Next time you shop with us select Pay with Klarna as your payment method.

*Klarna only available for UK and US customers

How to set up Klarna

STEP

1

Add a product to your cart and go to the checkout

STEP

2

Select 'Pay Later' with Klarna as your payment method

STEP

3

Enter your personal details and you'll know if you're instantly approved

STEP

4

Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 4 interest-free installments work?

Pay later in 4 interest-free installments will allow you to spread the cost of your purchase over 4 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by Augustinus Bader and instalments 2, 3 and 4 are automatically charged every two weeks after.

Am I eligible for Pay later in 4 interest-free installments?

To use Pay later in 4 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 4 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 4 interest-free installments?

Klarna is unique and offers Pay later in 4 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 4 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 4 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 4 interest-free instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 4 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Augustinus Bader run credit searches against you that could impact your credit rating.

What cards are accepted by Klarna?

Klarna may limit the types of cards they accept at their discretion. If a type of card is not accepted you will be notified before the purchase is completed. Most valid credit and debit cards that are not scheduled to expire in the near future are accepted. Klarna do not accept prepaid cards. If Klarna accept a card they will authorize the card for 1/4 of the order total. This amount will not be charged until the merchant confirms the order. but your card issuer may restrict access to the authorized amount while pending.

Why have I not been offered Pay later in 4 interest-free installments?

Although Pay later in 4 interest-free instalments is widely promoted it is not always universally available. The Pay later in 4 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 4 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected every two weeks after that. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as Augustinus Bader have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 4 interest-free instalments purchase at Augustinus Bader from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.


You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 4 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site to view my payment schedule. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto www.klarna.com

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Augustinus Bader. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in www.klarna.com.

What happens to my statement, when I've returned the goods?

In the event that your goods have not been received please call Augustinus Bader customer service team to check on your order and delivery status. You can also contact Klarna’s Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information?

You can log in the Klarna app or at www.klarna.com, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s www.klarna.com/us/customer-service for a full list of FAQs, live chat and telephone options.

Pay online or in the app

Review your latest purchases and make payments in the Klarna app or online.


Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.


Frequently asked questions

Visit our FAQ (https://www.klarna.com/customer-service/) page to find out more about using Klarna.


About Klarna

At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.


  • More than 90 million shoppers are using Klarna.
  • 200,000 retailers are working with us worldwide.
  • We’re one of Europe’s largest banks and we’ve been powering online checkouts for over 15 years.


Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

Augustinus Bader is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.

Payment is to be made to Klarna: Pay in 4 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

For anymore information on Klarna please see there website at; www.klarna.com