Orders will automatically merge if they fall within 5 days of each other, as long as the billing and shipping details are the same.

You can also manually merge your orders by adjusting their dates so they coincide. Find out how.

Please note that orders do not need to merge every time. For instance, if you have one product on an 8-week schedule and another on a 4-week schedule, they might only combine every other order.

On your dashboard, orders are grouped together and reflect a single delivery package when merged.

The “pause” function is no longer available; however, you can skip an Auto-Replenishment order after completing a minimum of 3 cycles. Skipping an order effectively serves as a pause, postponing it by the same interval as your regular replenishment schedule. For example, if you are on a 4-week schedule, skipping an order will push it back another 4 weeks from its original due date.

You can adjust this option at any time through your dashboard. Find out how.

Yes, you can switch between products within the same category without canceling your order. Here are the interchangeable products for each category:

Serums: The Serum Nomad (30ml or 50ml) or Complete Set (30ml), The Retinol Serum 30ml or 50ml

Shampoo: The Rich Shampoo, The Shampoo

Conditioner: The Rich Conditioner, The Conditioner

Moisturizers (50/100ml):The Rich Cream & The Cream (50 or 100ml), The Ultimate Soothing Cream (Refill/Complete Set)

Moisturizers (30ml): The Rich Cream 30ml, The Cream 30ml, The Light Cream

The Eye Cream: The Eye Cream (Nomad Refill /Complete Set)

Cleansers: The Cream Cleansing Gel, The Foaming Cleanser, The Cleansing Balm

The Hair Supplements (US): Full Set/ Refill

Body: The Body Oil, The Body Cream, The Body Lotion

The Face Mask: The Complete Set, The Refill

Simply navigate to the 'Orders and Replenishments' section in your account to make the switch. Find out how.

The “pause” function is no longer available; however, you can skip an Auto-Replenishment order after completing a minimum of 3 cycles. Skipping an order effectively serves as a pause, postponing it by the same interval as your regular replenishment schedule. For example, if you are on a 4-week schedule, skipping an order will push it back another 4 weeks from its original due date.

 You can adjust this option at any time through your dashboard.

Auto-replenish orders which were previously paused will show as cancelled in your account dashboard. However, you can now quickly and easily re-activate any cancelled Auto-Replenish order. Find out how.

Yes, you can add a product as a one-time addition to your upcoming auto-replenishment order. Simply log in and visit the product page for your desired item, then look for the option to add it to your next auto-replenishment order. You can add as many one-off items as you would like. Find out how.

If you change your mind, you can easily remove these items within your auto-replenishment dashboard. This eco-friendly feature also helps you save on delivery costs.

Deluxe sample/s will be automatically added to your Auto-Replenishment orders. Please note that you cannot choose the samples, these will be added based on stock availability at the time of your order.

Yes, you can skip an Auto-Replenishment order, once you have completed a minimum of 3 cycles, you have the option to skip upcoming orders.

Skipping an order postpones it by the same interval as your regular replenishment schedule. For example, if you are on a 4-week schedule, skipping an order will push it back another 4 weeks from its original due date.



You can adjust this option at any time through your dashboard. Find out how.

You can find more Auto-Replenishment FAQs on our dashboard here.

If you still have a question, simply get in touch with our customer services team by emailing contact@augustinusbader.com.